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Last updated: Wed 22 Apr

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Overview

This page describes regional availability considerations for DGrid AI Gateway (“AI Gateway”). AI Gateway may not be available in all countries, territories, or jurisdictions. Availability may vary due to legal, regulatory, sanctions, export control, infrastructure, payment, operational, security, or third-party provider constraints. This page applies specifically to AI Gateway. It does not replace any separate regional restrictions, legal notices, or product-specific terms that may apply to other DGrid offerings. For service-use requirements, see Terms of Service.

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Supported Access Regions

AI Gateway is intended to be made available only in regions where DGrid determines that access and use can be supported in a lawful, operationally feasible, and commercially appropriate manner. Supported access may depend on factors including:
  • applicable law and regulatory requirements;
  • sanctions and export control obligations;
  • availability of infrastructure or service providers;
  • support coverage and operational readiness;
  • payment, billing, or contracting constraints; and
  • model, feature, or provider availability in a given region.
Confirmed supported countries, regions, and territories for commercial API access are: Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Canada, Chad, Chile, Colombia, Comoros, Congo (Brazzaville), Costa Rica, Cote d’Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkiye, Turkmenistan, Tuvalu, Uganda, Ukraine (excluding Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhia regions), United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Vietnam, Zambia, Zimbabwe. Users should refer to this page and the latest published DGrid documentation for current regional availability.

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Restricted or Unsupported Regions

DGrid may restrict or decline access to AI Gateway in any country, territory, or jurisdiction where DGrid determines that access or use would create legal, regulatory, sanctions, export control, security, operational, or commercial risk. In some cases, DGrid may:
  • block account creation or API access;
  • limit use of particular models or features;
  • require additional verification or review; or
  • suspend or terminate access if continued service is not permitted or feasible.
Users may not access or use AI Gateway from a restricted or unsupported region in a manner that bypasses geographic, technical, compliance, or contractual controls.

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Service Limitations by Region

Even where AI Gateway is available, not all features, models, endpoints, integrations, or account options may be available in every region. Regional differences may result from:
  • third-party model or provider restrictions;
  • local compliance requirements;
  • data routing or infrastructure limitations;
  • payment or billing availability;
  • language or support coverage; or
  • operational rollout timing.
DGrid reserves the right to vary, limit, or withdraw regional availability of any AI Gateway feature at any time.

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Compliance and Export Control

Use of AI Gateway is subject to all applicable trade restrictions, sanctions laws, export control rules, and related regulatory requirements. You are responsible for ensuring that your access to and use of AI Gateway complies with all applicable laws and restrictions in the jurisdictions relevant to you, your organization, your users, and your use case. DGrid may require additional review, documentation, verification, or contractual assurances before enabling or continuing access in certain regions or for certain use cases.

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Changes to Regional Availability

DGrid may update, expand, limit, suspend, or discontinue availability of AI Gateway in any region at any time, with or without notice, subject to applicable law. Changes may result from:
  • changes in law or regulation;
  • sanctions or export control developments;
  • changes in third-party provider support;
  • infrastructure, security, or operational issues; or
  • DGrid’s internal compliance or risk assessments.
Users should refer to the latest published DGrid documentation for current regional availability guidance.

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Contact

If you need confirmation about AI Gateway availability for a specific country, territory, or use case, please contact DGrid at [email protected].