Terms of Service

Last updated: Wed 22 Apr

Overview

These Terms of Service ("Terms") govern access to and use of DGrid AI Gateway ("AI Gateway"), including related APIs, documentation, tools, interfaces, and service features made available by DGrid.

AI Gateway is a service for accessing, routing, managing, and integrating AI model capabilities and related functionality. These Terms apply specifically to AI Gateway and related service features unless DGrid expressly states otherwise in writing.

Scope of These Terms

These Terms apply to your access to and use of AI Gateway as a service.

For clarity, these Terms do not govern DGrid Premium or any DGrid Premium license-related offering unless DGrid expressly states otherwise. Separate product-specific or service-specific terms, policies, notices, or commercial terms may apply where DGrid publishes them for other offerings.

By accessing or using AI Gateway, you agree to comply with these Terms and any additional documentation, policies, usage requirements, or technical guidance that DGrid may publish for AI Gateway from time to time.

Eligibility and Compliance

You may use AI Gateway only if you are authorized to do so under applicable law and, where relevant, on behalf of yourself or the legal entity you represent.

You are responsible for ensuring that your access to and use of AI Gateway complies with all applicable laws, regulations, sanctions restrictions, export control requirements, and internal compliance obligations relevant to your jurisdiction, industry, and use case.

DGrid may restrict, suspend, or deny access to AI Gateway where access or use would create legal, regulatory, security, or compliance risk.

Accounts and API Credentials

To access certain AI Gateway features, you may need to create an account, obtain API credentials, or use credentials issued by DGrid.

You are responsible for:

• maintaining the confidentiality and security of your account and API credentials;
• all activity conducted under your account or credentials;
• ensuring that credentials are not shared, exposed, resold, or used in an unauthorized manner; and
• promptly notifying DGrid of any suspected unauthorized access, credential compromise, or misuse.

DGrid may rotate, revoke, suspend, or replace credentials where reasonably necessary for security, operational, legal, or compliance purposes.

Permitted Use

Subject to these Terms, you may use AI Gateway only for lawful, authorized, and documented purposes.

You may use AI Gateway in accordance with any technical documentation, usage limits, product guidance, and service-specific restrictions published by DGrid.

Prohibited Use

You may not use AI Gateway to:

• violate any applicable law or regulation;
• infringe, misappropriate, or otherwise violate the rights of DGrid or any third party;
• submit, transmit, or process unlawful, harmful, deceptive, abusive, infringing, or otherwise prohibited content;
• attempt to gain unauthorized access to systems, accounts, models, data, or networks;
• interfere with, disrupt, degrade, or circumvent the security, integrity, or availability of AI Gateway or related systems;
• reverse engineer, extract, scrape, benchmark, or replicate the service except to the extent expressly permitted by applicable law;
• bypass rate limits, access controls, safety protections, geographic restrictions, or usage restrictions;
• use AI Gateway in a manner that could create unreasonable security, legal, reputational, or operational risk for DGrid, its providers, or other users;
• resell, sublicense, or provide unauthorized third-party access to AI Gateway unless DGrid expressly permits such use in writing; or
• use AI Gateway for any prohibited or restricted use case identified in DGrid documentation, policy pages, or applicable service notices.

DGrid may update or supplement prohibited-use restrictions for AI Gateway from time to time.

Customer Content

As between you and DGrid, you retain any rights you may have in the prompts, inputs, data, files, or other content that you submit to AI Gateway ("Customer Content"), subject to applicable law and any rights reasonably necessary for DGrid and its service providers to operate, secure, and provide AI Gateway.

You are solely responsible for Customer Content, including for:

• its legality, accuracy, quality, and appropriateness;
• obtaining all necessary rights, consents, notices, and permissions; and
• ensuring that submission and processing of Customer Content through AI Gateway does not violate law, contract, confidentiality obligations, or third-party rights.

DGrid may process Customer Content as reasonably necessary to provide, maintain, secure, support, and improve AI Gateway, subject to applicable law, technical architecture, published documentation, and any service-specific commitments DGrid may provide.

DGrid does not assume responsibility for Customer Content submitted by users.

AI Outputs

AI Gateway may generate or return outputs based on Customer Content and model behavior ("Outputs").

You are responsible for evaluating Outputs for accuracy, suitability, legality, and fitness for your intended use. Outputs may be incomplete, inaccurate, biased, unavailable, delayed, or inappropriate for certain use cases and should not be relied on without appropriate review and judgment.

To the extent permitted by applicable law and subject to any third-party model provider terms, as between you and DGrid, DGrid does not claim ownership of Outputs generated specifically for you through your permitted use of AI Gateway.

You acknowledge that similar or identical outputs may be generated for other users or use cases.

Third-Party Models and Services

AI Gateway may rely on, interoperate with, or provide access to third-party models, infrastructure, tools, or services.

DGrid does not control all third-party components and is not responsible for the acts, omissions, availability, performance, content, policies, or terms of third-party providers.

Your use of certain AI Gateway features may be subject to additional third-party terms, technical limitations, model-specific restrictions, or regional availability constraints. DGrid may modify, replace, suspend, or remove access to third-party components at any time.

Availability and Service Changes

DGrid may modify, update, improve, suspend, or discontinue any part of AI Gateway at any time, with or without notice, to the extent permitted by applicable law.

DGrid does not guarantee that AI Gateway, or any specific feature, model, integration, or interface, will always be available, uninterrupted, secure, or error-free.

Access to AI Gateway may vary based on product plan, technical requirements, geography, compliance constraints, provider availability, maintenance needs, or other operational considerations.

Fees and Billing

Use of AI Gateway may be subject to fees, usage-based charges, subscription terms, credits, or other commercial arrangements, as described in applicable ordering materials, product documentation, or commercial terms provided by DGrid.

Unless DGrid expressly states otherwise in writing:

• fees are non-cancelable and non-refundable once incurred;
• you are responsible for applicable taxes, duties, or similar governmental charges, excluding taxes based on DGrid's net income; and
• DGrid may suspend or limit access where fees remain unpaid or where billing risk is reasonably identified.

If no separate commercial terms apply, DGrid reserves the right to introduce or revise pricing, usage limits, or billing structures for AI Gateway upon reasonable notice.

Suspension and Termination

DGrid may suspend, restrict, or terminate your access to AI Gateway, in whole or in part, immediately or at a later time, where DGrid reasonably determines that:

• you have violated these Terms or applicable policies;
• your use creates security, legal, compliance, or operational risk;
• access is required to be restricted by law, regulation, court order, sanctions requirement, or government request;
• fees are overdue; or
• continued provision of the service is no longer commercially, technically, or legally feasible.

You may stop using AI Gateway at any time.

Upon suspension or termination, your right to access and use AI Gateway will cease to the extent specified by DGrid. Provisions that by their nature should survive suspension or termination will survive, including provisions relating to compliance, disclaimers, limitations of liability, payment obligations, and dispute-related matters.

Regional Availability

AI Gateway may not be available in all countries, territories, or jurisdictions, and certain features, models, or capabilities may be unavailable or restricted in particular regions.

Your use of AI Gateway is subject to DGrid's then-current regional availability rules and any applicable supported-country or supported-region policy published by DGrid. For additional guidance, see Supported Countries and Regions.

Disclaimers

AI GATEWAY IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DGRID DISCLAIMS ALL WARRANTIES, CONDITIONS, REPRESENTATIONS, AND GUARANTEES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, OR RELIABILITY.

WITHOUT LIMITING THE FOREGOING, DGRID DOES NOT WARRANT THAT:

• AI GATEWAY WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS;
• OUTPUTS WILL BE ACCURATE, COMPLETE, TIMELY, RELIABLE, OR FIT FOR ANY PARTICULAR PURPOSE; OR
• ANY FEATURE, MODEL, OR THIRD-PARTY INTEGRATION WILL REMAIN AVAILABLE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DGRID AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATING TO AI GATEWAY OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF DGRID FOR ALL CLAIMS ARISING OUT OF OR RELATING TO AI GATEWAY OR THESE TERMS WILL NOT EXCEED THE AMOUNT PAID OR PAYABLE BY YOU TO DGRID FOR AI GATEWAY DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR, IF NO FEES WERE PAID, A REASONABLE MINIMUM AMOUNT TO BE REVIEWED BY DGRID.

Nothing in these Terms excludes or limits liability to the extent such liability cannot be excluded or limited under applicable law.

Updates to These Terms

DGrid may update these Terms from time to time. If DGrid makes material changes, DGrid may provide notice by updating this page, the effective date, or through other reasonable means.

Your continued access to or use of AI Gateway after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Contact

If you have questions about these Terms or AI Gateway policy matters, please contact DGrid at hi@dgrid.ai.